Shipping policy

Reliable Processing. Clear Delivery Information.

At INfitrum, we aim to make the delivery process straightforward from the moment your order is confirmed.

Order Processing

Orders are prepared for shipment after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, and operational circumstances.

Delivery

Delivery times depend on the destination, selected shipping method, carrier, and order processing time.

Any delivery timeframe shown at checkout or provided with your order should be considered an estimate rather than a guaranteed delivery date.

Tracking

Where tracking is available, shipment tracking details will be provided after your order has been dispatched.

Please allow some time for tracking information to become active or update after the carrier receives the shipment.

Delivery Delays

Although we work with shipping providers to support timely delivery, delays can occasionally occur due to circumstances such as:

Carrier disruptions
Customs processing
Public holidays
Severe weather
High shipping volumes
Incorrect or incomplete delivery information

Such circumstances may be outside INfitrum's direct control.

Delivery Address

Customers are responsible for providing complete and accurate delivery information at checkout.

If you notice an error in your address, contact us immediately. We will make reasonable efforts to assist where the order has not yet been dispatched.

Customs & Import Charges

Depending on the destination, international orders may be subject to customs duties, taxes, or other import charges. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Missing or Delayed Orders

If your order has exceeded the expected delivery period, contact us with your order number and tracking information where available. We will review the shipment details and assist you with the next steps.

Damaged Deliveries

If your package arrives damaged, please contact us promptly. Keep the packaging and provide photographs of both the external package and the affected product.